At Étoile Home, we take pride in the quality and craftsmanship of our products.
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order due to receiving a broken or incorrect item, our refund and return policy is here to assist you.
Refund and Return Conditions
- Damaged or Incorrect Products: If you receive a product that is broken or incorrect, please notify us within 48 hours of its receipt. We will arrange for a return and provide a full refund or replacement at no additional cost.
- Customer-Induced Damage: We do not offer refunds or exchanges for products that are damaged due to customer mishandling or misuse. Please ensure you handle our products with care to maintain their quality and longevity.
How to Request a Refund or Return
- Contact Us: Reach out to our customer service team at our Email - customerservice@etoilehome.in within 48 hours of receiving your order. Provide your order number and details of the issue.
- Upload Photos: You must upload and send us pictures of the damaged or incorrect product. Our team will examine these photos and take a decision accordingly.
- Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Return the Product: Please return the product in its original packaging, including all accessories and documentation. We recommend using a trackable shipping method to ensure the safe return of the item.
- Refund Processing: Once we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
- Products damaged due to customer mishandling or misuse.
- Items returned without prior authorization.
Refund and Exchange Rights
Please note that Étoile Home reserves the right to deny any refund or exchange claims if we determine that the product damage was due to customer mishandling or if the return request does not meet our policy criteria.
Contact Us
If you have any questions or need further assistance with your refund or return, please do not hesitate to contact our customer service team at customerservice@etoilehome.in. or +91 9136025331. We are here to help and ensure your satisfaction with Étoile Home.
Thank you for choosing Étoile Home. We appreciate your understanding and cooperation.
Warm regards,
The Étoile Home Team.
