At Étoile Home, we are committed to delivering our products to you, no matter where you are in the world. Our international shipping policy outlines the terms and conditions for shipping products outside India.
Shipping Destinations
We ship internationally to most countries. However, certain restrictions may apply based on the destination country's import regulations. If we are unable to ship to your location, you will be notified at checkout.
Payment Policy
When utilizing any of the payment methods offered on our website, Étoile Home takes no responsibility and assumes no liability for any loss or damage arising directly or indirectly due to the following reasons: (a) lack of authorization for any transaction(s); (b) exceeding the preset limit mutually agreed between you and your bank(s); (c) payment issues arising out of the transaction; (d) decline of transaction for any other reason(s).
All payments made for purchases or services on etoilehome.in will be against the MRP displayed on the website and will be subject to the terms and conditions of the third-party online payment gateway services used for your transaction, as approved by Étoile Home. Before shipping your order, we may request supporting documents (including but not limited to government-issued ID and address proof) to verify the ownership of the payment instrument used. This is to ensure a safe and secure online shopping environment for our users.
Étoile Home employs RazorPay, PayPal, and other third-party facilities for payments on the website. These payments can be made electronically at our sole discretion. The use of such third-party services will be governed by their respective User Agreements, Seller Terms, Conditions, and other rules and policies applicable to your transactions.
Shipping Charges
- Standard Shipping: Charges are calculated based on the weight and dimensions of your order, as well as the destination country. Exact shipping fees will be displayed at checkout.
Delivery times
- Standard Shipping: Delivery generally takes 12-21 business days, depending on the destination country and customs processing times. Although Étoile Home provides a general time frame, we do not guarantee delivery within the stipulated time period mentioned at the time of purchase. The contract cannot be repudiated if Étoile Home fails to deliver any one or more products within the stipulated time frame. However, if you fail to take delivery of the goods, Étoile Home may, at its discretion, charge you for additional shipping costs.
- Expedited shipping: Incase of requirement of delivery within 5-7 business days please connect with us at customerservice@etoilehome.in
Customs, Duties, and Taxes
- All international orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are the responsibility of the recipient.
- Customs policies vary widely from country to country; you should contact your local customs office for more information. Étoile Home is not responsible for any customs fees, duties, or taxes incurred.
Order Processing
- Orders are processed within 2-3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our delivery partner’s website.
Undeliverable Packages
- If a package is undeliverable due to an incorrect address provided by the customer or if the customer is unavailable to receive the package, the customer will be responsible for any additional shipping fees incurred.
Returns and Exchanges
- Please refer to our Refunds and Returns Policy for information on returning or exchanging international orders.
Shipping Delays
While we strive to meet our delivery timelines, please note that delivery may be delayed due to unforeseen natural events or government regulations affecting certain areas. We appreciate your understanding and patience in such circumstances.
Contact Us
If you have any questions about our international shipping policy, please contact our customer service team at customerservice@etoilehome.in We are here to assist you with any inquiries you may have.
Thank you for choosing Étoile Home. We appreciate your business and are committed to delivering your orders efficiently and reliably.
